10 – General Sales Conditions

10 – General Terms of Sale and Applicable Commercial Rules

These General Terms of Sale apply to all transactions carried out through the online store of ARTESANATO DE PORTUGAL | PORTUGUESE HANDICRAFT from the Heart of Portugal, regulating:

  • identification of the seller and contact for complaints

  • nature and characteristics of the goods sold

  • prior knowledge of the total price

  • payment methods and delivery conditions

  • deadlines and rules applicable to the right of cancellation/withdrawal

The Customer declares having fully read and understood these conditions before completing any order.

10.1 – Seller Identification

ARTESANATO DE PORTUGAL | PORTUGUESE HANDICRAFT from the Heart of Portugal by José Manuel Carvalho Gonçalves
Tax ID (NIF): 129332496
Contact for complaints: reclamacao@artesanato-portugues.pt

10.2 – Nature and Characteristics of the Goods

The products sold by ARTESANATO DE PORTUGAL are handcrafted, featuring unique and natural characteristics inherent to the artisanal process.

Each product includes:

  • detailed description

  • essential characteristics

  • illustrative photographs

  • technical specifications (when applicable)

The Customer declares having acknowledged these characteristics before completing the purchase.

10.3 – Total Price

The Customer declares being aware of the total price before finalising the order, including:

  • product price

  • delivery/shipping costs (when applicable)

  • any additional charges

  • any taxes applicable in the destination country

VAT Scheme

ARTESANATO DE PORTUGAL by José Manuel Carvalho Gonçalves is covered by the VAT Exemption Scheme (Article 53 of the Portuguese VAT Code).
For this reason, the prices shown do not include VAT.

At any time, ARTESANATO DE PORTUGAL may become subject to VAT, applying the legal rate in force without prior notice.

Customs Duties and Taxes in the Destination Country

For international shipments, the following may apply:

  • customs duties

  • import taxes

  • local taxes

  • administrative fees charged by the carrier

  • VAT or equivalent taxes in the destination country

These charges are the Customer’s responsibility and may be collected by customs authorities, by the carrier upon delivery, or during checkout if the system is able to calculate them in advance.

10.4 – Payment Methods and Delivery

Available payment methods include:

  • MB WAY

  • Multibanco (MB)

  • Payshop

  • PayPal

  • Mastercard

  • VISA

  • Bank Deposit

  • Bank Transfer

Sending Proof of Payment

For payment methods that require it (e.g., Bank Deposit or Bank Transfer), the Customer must:

  • send proof of payment to geral@artesanato-portugues.pt

  • keep the document as proof of the transaction

The order will only be processed after payment confirmation.

10.5 – Right of Cancellation / Withdrawal

The Customer has a period of 14 consecutive days to exercise the right of cancellation/withdrawal, valid in:

  • Portugal

  • European Union countries

  • Iceland

  • Norway

See the specific rules in section:
14 – Right of Cancellation / Withdrawal

Exclusion of the right of cancellation

ARTESANATO DE PORTUGAL does not accept cancellation/withdrawal when:

  • the Customer or third parties open, examine, handle or use the goods

  • the product is no longer in its original condition

  • there are signs of use, wear or manipulation

10.6 – Order

The order is considered valid after:

  • checkout completion

  • acceptance of the General Terms of Sale

  • receipt of the automatic confirmation email

10.7 – Delivery Times

Delivery times vary depending on:

  • type of product

  • stock availability

  • destination country

  • shipping method

Estimated delivery times are shown during checkout.

10.8 – Recipient

The order will be delivered to the recipient indicated by the Customer. The Customer must ensure that:

  • the address is correct

  • someone is available to receive the order

10.9 – Shipping

Orders are shipped via CTT – Correios de Portugal, the official carrier and partner of ARTESANATO DE PORTUGAL.

10.10 – Shipment Tracking

Whenever available, the Customer will receive a tracking code to monitor the shipment.

10.11 – Delivery Point

Delivery may occur:

  • at the address provided

  • at a carrier pickup point

  • according to instructions accepted by the carrier

Index Exit Legal Area

Updated in January 2026